Cookie Policy

What is a cookie?

Cookies are files used to identify your computer to our server. They allow the website publisher to find out if the user has visited the website before and allows them to track website traffic flow. The cookies do not identify the user themselves, just the computer used and they inform only on which areas of the website have been visited and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time, although this means that certain personalised services cannot be provided to that user.

What do we use cookies for?

We use cookies so that we can give you a better experience when you return to our website. We use cookies to:

• Personalise the site to your requirements. For example: if on a previous visit you went to a particular page, then we might find this out from your cookie and highlight particular information which you may find interesting, on your next visit
• Avoid lengthy registration/personalisation on each visit
• Estimate our audience size and patterns
• Display relevant advertising on other websites you visit
• Ensure that you are not asked to register twice
• Track preferences and to improve and update our websites

What private information do we collect?

We obtain personal information from you when you register with us or otherwise provide us with personal information.

Whenever you supply any personal information we have legal obligations towards you in the way we deal with that data. We will always handle your data in accordance with the Data Protection Act 1998, Privacy and Electronic Communication Regulations and the General Data Protection Regulation (GDPR).

It is our responsibility to collect the information fairly and to let you know how we will use it and whether we will pass the information on to anyone else. On some pages, there will be specific notices to let you know why we are requesting information.

The personal information we collect might include name, date of birth, email address, postal address and telephone number.

We also gather general information about the use of our websites, such as which pages users visit most often and which pages are of most interest. Wherever possible, we use aggregated or anonymous information that does not identify individuals.

How do we use your information?

We will use the information you provide to us to, for example:

• To provide you with the services or information you have requested
• Process payments and verify financial transactions
• Identify visitors
• Provide a personalised service to you when you visit our websites e.g. by customising the content and/or layout of our pages for each individual user, or sending you a personalised email
• Provide a personalised service to you when you receive our emails and improve our emails to provide you with the best service
• Record any contact we have with you
• Prevent or detect fraud or abuses of our websites and enable third parties to carry out technical, logistical or other functions on our behalf
• To profile use of our websites and carry out research on our users’ demographics, interests and behaviour to help us gain a better understanding of how our users navigate and use our website, and to enable us to improve our service to you
• Provide you with information which we think may be of interest to you, as explained below.

We may use other companies to provide services on our behalf, including answering customers’ questions about our services. We will only provide those companies with the information they need to deliver the service. We may disclose aggregate statistics about our site visitors, customers and sales in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying information.

We may share your data with partners, agents or service providers to understand our visitors more effectively.

We may disclose personal information if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of the company, our website or our visitors and for other lawful purposes.

Should we merge with another organisation to form a new entity, your data may be transferred to the new entity.

Do you give my information to other organisations?

As well as using personal information to fulfil requests, we also like to keep our supporters informed about UK NEQAS LI’s activities or about updates to our sites. We mayoffer you the opportunity to participate in surveys carried out by UK NEQAS LI or its agents which help our research into the types of service we offer. UK NEQAS LI will keep a record of information provided by you.

If we contact you by email, each time you receive a message you will also have the option to decline to receive further information from us.

How can I access and make changes to my personal information?

You have the right to request a copy of the personal information which UK NEQAS LI holds about you and to have any inaccuracies corrected.

The Data Protection Act 1998 applies to our use of personal information submitted via our website. To find out more about your entitlements under this legislation, visit the Information Commissioner.

Is my information secure?

No data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, UK NEQAS LI cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to try to ensure its security both on our systems and while in transit between our systems and the companies who provide us with various services.

What about fraudulent online activity?

UK NEQAS LI endeavours to prevent online fraudulent activity taking place. In order to prevent this activity from happening we have put additional security checks in place on our website.

Does this affect links from your website too?

Our site may contain links to other sites. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our websites and recommend that you check the policy of each site you visit.

In addition, if you linked to our website from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

Do you ever change the policies on this page, and how does that affect my rights?

From time to time, we may make changes to the information on this page. The amended information will apply from the date it is posted on the site and will govern the way in which we collect and use personal information from then on.